Compliments, complaints and feedback

Compliments, complaints and feedback

At LR, we are passionate about what we do, and we understand what’s at stake for your business. We work hard to apply our expertise to make your management systems more efficient and effective. This is why we are one of the world’s most trusted management system assessment companies providing assurance. Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future.


We are always pleased to receive positive comments, it helps us promote best practice in the organisation. If you wish to register a compliment, please use this online form.


If you are an LR client and have found some concerns with any part of the service you have received from LR, then please follow the complaints procedure as explained in the PDF document below.

Information note - The LR Management Systems Complaints & Appeals process

If your complaint is with a company who is an LR client then you must first contact the company in question and follow their complaints procedure. If you have done this already and are not happy with the response from our client, then please contact us and detail your concerns.

Complete this online form if you have a complaint about any part of the service that has been delivered by LR or about one of our approved companies.